Recall Protocol

With a slew of recalls making news this summer we thought a recall refresher course was in order.  When a recall becomes necessary manufacturers put the word out in the press to alert owners to the potential problems and tell them when to expect a recall notice in the mail.  The notice usually goes out a few weeks to a month following the initial announcement.  But owners can take action before that notice arrives.  Recall  press releases can usually be found on the manufacturer’s website (or at www.safercar.gov), and frequently include a couple numbers:  one to identify the campaign, the other a phone number to call for more information.  If you think your vehicle might be the subject of a recall you can wait for the notice in the mail or call the manufacturer-provided phone number to see if your vehicle is affected.  Then, find a local dealer to fix the problem.

Since Butler Auto Group is a dealer of Ford, Acura, Kia, Hyundai and Suzuki vehicles, we’re the ones to contact if any of these makes are recalled.   Here’s the way it works:

  1. Call us (see service department contact info below)
  2. We’ll work with you to determine which recall, if any, affects your vehicle
  3. We’ll check to see if new parts are necessary and, if so, when they’ll be available
  4. We’ll schedule you an appointment
  5. You’ll bring us your vehicle and we’ll fix it, free of charge

It’s that easy!

Here’s how to reach us:

Butler Acura   Service Ctr.
1899 Highway 99   N Ashland, OR   97520 (888) 306-4801
Butler Ford   Service Ctr.
1977 Highway 99   N Ashland, OR   97520 (888) 715-3972
Butler Hyundai   Service Ctr. 5000 Crater   Lake Hwy. Medford, OR   97504 (800) 393-8793
Butler Kia Service   Ctr.
4950 Crater   Lake Hwy. Medford, OR   97504 (888) 259-7623
Butler Suzuki   Service Ctr. 5000 Crater   Lake Hwy. Medford, OR   97504 (800) 393-8793
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