A heartfelt testimonial about our Acura Service Advisor Joe Butterfield and Rental Manager Chris Hansen came in today via email to our General Manager, Warren Cooper, and we just couldn’t wait for next week’s Testimonial Tuesday to share it with you.
“We want to send our compliments to you and your staff for helping us turn a potential nightmare into a minor bump in the road. We live in Kent, Washington and own a 2003 Acura TL. We purchased our car new and have had all of our service done at Acura of Seattle. Prior to leaving on a long road trip to southern California we took our car to Acura of Seattle to have a complete check up and service so that we could make our trip with peace of mind that we would have an uneventful drive. We spent $2000 on service. One item replaced was our oil pump. Twenty miles north of Roseburg we pulled off the freeway for a bite to eat. When we pulled into the parking lot, our oil warning light began to flash. Panic set in. We checked the oil and found it almost empty. We added three quarts and got on the freeway and phone looking for the nearest dealer. Butler was that dealer. We spoke with Joe Butterfield and he said get to Butler and they would take care of us. The rest of the story is simple. We contacted Seattle Acura on our way to Butler and they said “Don’t worry, we will work with Butler and take care of you.” We arrived and Joe got us in to see a tech and they found that the problem was our new oil pump. Joe couldn’t have been more helpful. He made us feel like we had been a Butler customer for 15 years, not 15 minutes. The only problem was our trip to Southern California looked like it was ending in Ashland. Then we met Chris Hansen your rental manager. He assured us not to worry. Seattle again had sent instructions to take care of a rental for us.
Chris got us a car to get back and forth to a motel for the evening, and helped arrange for a rental for the rest of our trip. The following morning we were on the road in a rental, while our Acura was left for your service department to repair. We had a wonderful trip and our car was fixed and waiting for us when we returned to Ashland.
We can’t express our gratitude more for the help that we received from Joe Butterfield and Chris Hansen. All of your staff made us feel like we were long-term customers. We love our Acura, and we have always loved working with Seattle Acura. Even though there was a problem with the repair they did before our trip, we found new friends at Butler Acura in Ashland who took care of us. You have great people working for you. We want to thank Joe and Chris. They were great. Congratulations on having amazing employees. Thanks again to you and the owners of Butler.” –Dean and Chris Warner
It’s the last day of October 2014, one day before the official start of “No Shave November”, but two Butler technicians are already rocking a serious amount of facial hair. Iman Pirasteh and Oscar Malfavon are famous around the Butler campus for not only their ability to grow a seriously healthy beard but for the speed with which said beard appears. Oscar’s been working on his masterpiece for a good six months but Iman’s only been forgoing the razor for a couple weeks.
Depending on who you ask, the No Shave phenomenon formerly known as “Movember” (a mashup of the words “mustache”‘ and “November”), is either an opportunity to show support for, and raise awareness of, cancer, or a good excuse to be lazy. Iman and Oscar like the idea that their decreased personal grooming is somehow in line with the American Cancer Society’s mission while totally enjoying the social movement towards slacker-dom. In fact, Oscar’s well on his way to being able to claim a “No Shave 2014”!
If your vehicle is equipped with an airbag we suggest you read this post immediately. The National Highway Traffic Safety Administration says it has upped to nearly 8-million the number of vehicles that may be affected by faulty airbags built by Takata. Caranddriver.com says the airbags have the potential to inflate improperly, resulting in the shrapnel-like shooting of metal fragments. The NHTSA is providing a list of potentially affected vehicles but says that list may change as more information becomes available. We advise running your vehicle’s VIN through the NHTSA’s database to see whether it falls under the recall, and then signing up for alerts so as to stay informed. You can also check your manufacturer’s website for more information.
We wrapped up our Open House season last night with a delightful evening at Butler Kia. Good conversation, happy customers, and plenty of food made for the perfect event. The highlight might have been the presentation of flowers to Butler’s Service Manager, Curtis Hancock, for Boss’s Day. He just about had a heart attack when he ran across the toy snake hidden in the bouquet! Thanks to everyone who participated! See you next year!
If you were a Hot Wheels fan as a kid today’s blog will take you back to your childhood and the dreams you poured into your tiny toy cars. That’s because the ultimate Hot Wheels race has finally been brought to reel life thanks in a short film by Vanguard Pictures. The three minute production required more than 25-thousand frames of stop animation. The result is pretty spectacular. Enjoy!
The Texas A&M Transportation Institute recently posted on Youtube a video of a large truck slamming into a traffic barrier. The crash test is part of the group’s attempt to create an effective barrier to help protect federal embassies around the globe from those who might attack by driving vehicles into them. While we find the mission unquestionably admirable what strikes us most about this clip is how the vehicle is sheared in half upon impact. It’s rare to witness a crash, and rarer still to see the affects of that crash in slow motion. Just seeing the damage makes us drive with more caution. We hope you do the same.