Butler Employees Team up For a Service Win!

A heartfelt testimonial about our Acura Service Advisor Joe Butterfield and Rental Manager Chris Hansen came in today via email to our General Manager, Warren Cooper, and we just couldn’t wait for next week’s Testimonial Tuesday to share it with you.

Joe Butterfield Web“We want to send our compliments to you and your staff for helping us turn a potential nightmare into a minor bump in the road.  We live in Kent, Washington and own a 2003 Acura TL.  We purchased our car new and have had all of our service done at Acura of Seattle.  Prior to leaving on a long road trip to southern California we took our car to Acura of Seattle to have a complete check up and service so that we could make our trip with peace of mind that we would have an uneventful drive.  We spent $2000 on service.  One item replaced was our oil pump.  Twenty miles north of Roseburg we pulled off the freeway for a bite to eat.  When we pulled into the parking lot, our oil warning light began to flash.  Panic set in.  We checked the oil and found it almost empty.  We added three quarts and got on the freeway and phone looking for the nearest dealer.  Butler was that dealer.  We spoke with Joe Butterfield and he said get to Butler and they would take care of us.  The rest of the story is simple.  We contacted Seattle Acura on our way to Butler and they said “Don’t worry, we will work with Butler and take care of you.”  We arrived and Joe got us in to see a tech and they found that the problem was our new oil pump.  Joe couldn’t have been more helpful.  He made us feel like we had been a Butler customer for 15 years, not 15 minutes.  The only problem was our trip to Southern California looked like it was ending in Ashland.  Then we met Chris Hansen your rental manager.  He assured us not to worry.  Seattle again had sent instructions to take care of a rental for us.
Chris got us a car to get back and forth to a motel for the evening, and helped arrange for a rental for the rest of our trip.  The following morning we were on the road in a rental, while our Acura was left for your service department to repair.  We had a wonderful trip and our car was fixed and waiting for us when we returned to Ashland.

Chris Hansen WebWe can’t express our gratitude more for the help that we received from Joe Butterfield and Chris Hansen.  All of your staff made us feel like we were long-term customers.  We love our Acura, and we have always loved working with Seattle Acura.  Even though there was a problem with the repair they did before our trip, we found new friends at Butler Acura in Ashland who took care of us.  You have great people working for you.  We want to thank Joe and Chris.  They were great.  Congratulations on having amazing employees. Thanks again to you and the owners of Butler.”  –Dean  and Chris Warner

Last Butler Open House of 2014 in the Books

IMG_8359We wrapped up our Open House season last night with a delightful evening at Butler Kia.  Good conversation, happy customers, and plenty of food made for the perfect event.  The highlight might have been the presentation of flowers to Butler’s Service Manager, Curtis Hancock, for Boss’s Day.  He just about had a heart attack when he ran across the toy snake hidden in the bouquet!  Thanks to everyone who participated!  See you next year!

Last Butler Open House of 2014 to be held at Butler Kia

Can you believe we’ve almost come to the end of 2014? To help end the year on a high note we’ll be holding our sixth and last Open House of 2014 at Butler Kia on Thursday, October 16th. As always, it’ll be a party that doubles for an educational opportunity! Call or email us your RSVP today!

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Butler Ford/Acura Open House a Blast!

IMG_7862The turnout was so great at last night’s Butler Ford/Acura Open House that there were times when it was standing room only!  Thank you to everyone who showed up ready to chat, laugh, eat and learn.  We always enjoy your comp

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September 2014 Events at Butler Ford/Acura!

September is a busy month at Butler Ford/Acura! We have two events coming up, both of which allow us time to visit with our customers outside of the normal sales atmosphere.

FordEblast_JOIN USAcuraEblast_JOIN US 2014
First, on Thursday, September 18th we’re having another Open House. You’ll be treated to food and tours of the shop (you know you’ve always wanted see where your car or truck gets worked on!), and have the opportunity to ask questions of our entire staff. Need help pairing your phone with your vehicle, or learning how to use your spare kit? Our Open House events provide the opportunity for both, and a whole lot more. All you have to do is RSVP by the end of the day Monday, September 15, and then show up at 5:30 on the day of the event!

Second, we’re having another Drive 4 UR School to benefit Phoenix High School! Never been to a Drive 4 UR School event? It’s fun! Test drive any one of a certain selection of Fords between 10:00 and 4:00 on Saturday, September 27th, and Ford Motor Corporation will donate $20 bucks to the high school! Funds go to support sports, clubs, and other extra-curricular activities. There’s also food and clothing for sale, and we wouldn’t be surprised if the band showed up to provide us with some rockin’ background tunes! Come support your favorite student; It’s easy and FUN!

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Butler Hyundai’s August 2014 Open House Biggest Yet!

IMG_7339Huge thanks to everyone who joined us last night for our biggest and best Butler Hyundai Open House yet! We started early, stayed late, and had nothing but fun in between! If we missed you stay tuned for information about the grand opening of the new showroom coming up next month. In the meantime, enjoy these snapshots from last night.