Butler Employees Team up For a Service Win!

A heartfelt testimonial about our Acura Service Advisor Joe Butterfield and Rental Manager Chris Hansen came in today via email to our General Manager, Warren Cooper, and we just couldn’t wait for next week’s Testimonial Tuesday to share it with you.

Joe Butterfield Web“We want to send our compliments to you and your staff for helping us turn a potential nightmare into a minor bump in the road.  We live in Kent, Washington and own a 2003 Acura TL.  We purchased our car new and have had all of our service done at Acura of Seattle.  Prior to leaving on a long road trip to southern California we took our car to Acura of Seattle to have a complete check up and service so that we could make our trip with peace of mind that we would have an uneventful drive.  We spent $2000 on service.  One item replaced was our oil pump.  Twenty miles north of Roseburg we pulled off the freeway for a bite to eat.  When we pulled into the parking lot, our oil warning light began to flash.  Panic set in.  We checked the oil and found it almost empty.  We added three quarts and got on the freeway and phone looking for the nearest dealer.  Butler was that dealer.  We spoke with Joe Butterfield and he said get to Butler and they would take care of us.  The rest of the story is simple.  We contacted Seattle Acura on our way to Butler and they said “Don’t worry, we will work with Butler and take care of you.”  We arrived and Joe got us in to see a tech and they found that the problem was our new oil pump.  Joe couldn’t have been more helpful.  He made us feel like we had been a Butler customer for 15 years, not 15 minutes.  The only problem was our trip to Southern California looked like it was ending in Ashland.  Then we met Chris Hansen your rental manager.  He assured us not to worry.  Seattle again had sent instructions to take care of a rental for us.
Chris got us a car to get back and forth to a motel for the evening, and helped arrange for a rental for the rest of our trip.  The following morning we were on the road in a rental, while our Acura was left for your service department to repair.  We had a wonderful trip and our car was fixed and waiting for us when we returned to Ashland.

Chris Hansen WebWe can’t express our gratitude more for the help that we received from Joe Butterfield and Chris Hansen.  All of your staff made us feel like we were long-term customers.  We love our Acura, and we have always loved working with Seattle Acura.  Even though there was a problem with the repair they did before our trip, we found new friends at Butler Acura in Ashland who took care of us.  You have great people working for you.  We want to thank Joe and Chris.  They were great.  Congratulations on having amazing employees. Thanks again to you and the owners of Butler.”  –Dean  and Chris Warner

Extend the Life of Your Vehicle and Keeping You Safe

We’re always looking for tips that can extend the life of your car AND keep you safe! My Ford Magazine is a great resource and they’ve posted an excellent article about your shocks and struts – and why this is important to you!

Below are great tips to protect your car in winter and spring driving conditions and what to look for if your shocks and struts are not the best they can be and you need to be ready for those summer road trips!

1. REDUCED BRAKING ABILITY
When your shocks or struts become worn down, your vehicle “jounces” more over bumps, which means it bounces up and down. This makes braking more difficult and could significantly increase your stopping distance. So take note: If your vehicle is taking longer than usual to stop, or if it is nose-diving when you do so (another sign of decreased traction), have your vehicle checked at any of our four service locations. A suspension check is part of the multi-point inspection included; during the inspection our technicians will ensure that all possible pothole-related damage is assessed, and you’ll have less to worry about.

2. LESS CONTROL ON CORNERS
Watch out for an exaggerated “body roll” when you turn corners—this is when you feel yourself and your vehicle tilting a bit more than normal, which can be a sign of damaged shocks or struts. If that’s happening to you, take your vehicle in for a suspension check right away, because excessive body roll can affect your ability to safely steer around obstructions in the road.

3. ROUGHER RIDE
Getting jostled on your journey is not only uncomfortable, it can affect your ability to safely control your vehicle. Try a quick bounce test at home by pushing down firmly on the front and rear of your vehicle. If the car moves up and down more than once or twice, have your shocks and struts checked at any of our four service centers.

4. TIRE WEAR
When struts or shocks are worn out, your tires wear out faster. A damaged strut or shock can also contribute to quicker wear on the other steering components of the vehicle, like rods and wheel bearings. If you notice a rumbling or increased vibrations at higher speeds, have a Ford auto technician look for “cupping” on your tires, which is a type of scalloped wear pattern associated with struts and shocks. Cupping happens when your car jounces up and down, leaving indented scuff marks on the tires, and is a big red flag that your suspension needs repairing.

5. MORE HYDROPLANING & SKIDDING
Worn shocks and struts can affect the way your wheels engage with the road, especially when roads are slick. If your vehicle is sliding or hydroplaning frequently, get your suspension checked out now—before more April showers arrive.

Our Ford and Acura service centers are located at 1899 Highway 99 N in Ashland and can be reached at 541-482-2521. Our Kia dealership is located at 4950 Crater Lake Avenue, 541-776-3088 while our Hyundai dealership is located at 5000 Crater Lake Avenue, 541-245-5335. Call for an appointment today if you notice any of these issues with your vehicle.

First Butler Open House of 2014 a Success!

IMG_5181Thanks to everyone who contributed to a lovely evening at Butler Hyundai last night!  We thoroughly enjoyed all the good food, good friends, great conversation, and a whole lot of Hyundai talk.  We also picked three raffle prize winners!  Congratulations to Morris, Marvin, and Rosemary!  The next Open House is scheduled for March 20, 2014 at Butler Acura/Butler Ford.  Bring a friend!